Returns & Exchanges

At Ceravix, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for products that do not meet your expectations. Please ensure items are returned in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare the Package

Securely pack the items in their original boxes and include the printed return authorization slip inside the parcel.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing